We thought we’d share one of our favourite case studies from the second edition of our book, Winning with Data. It’s a great read, courtesy of the NBA’s 1977 Championship-winning team, and particularly looks at their approach to churn analysis and customer retention. We hope you enjoy it, and if
State of the Industry – Phase 1 Data is rarely discussed in 20% of sports businesses Most businesses find it difficult to create and keep their data in one place. Almost all businesses agree that getting support from senior management makes the difference between success and failure. Nearly half of all businesses use dynamic dashboards for business intelligence. These
The term “dashboard” originates from the automobile dashboard where drivers monitor the major functions at a glance via the instrument panel (1). You can see how this is similar to what the term “dashboard” means in BI. According to Wikipedia, a dashboard is a type of graphical user interface which
Excerpt from Winning with Data – CRM and Analytics for the Business of Sports. The sports marketing industry has been around for many years. While the 1984 Los Angeles Olympics holds claim to being the first US event to generate broadcasting fees, the to-the-death arena fights of ancient Rome could
As some of you may know, I’ve recently written a book – Winning with Data: CRM and Analytics for the Business of Sports – to be published by Routledge in August this year. In the course of securing endorsements from academics and industry executives, Karen Earl, chairman of the European Sponsorship Association
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