Our Approach

One of the biggest challenges in our work is the misconception that software’s a magic bullet – that if you buy a “CRM system” your problems will be over. This isn’t true and if you focus solely on software, you’ll end up with a costly IT project. One that doesn’t deliver.


Our approach is based on the Perfect Circle – five elements that must work together:

Our Approach Winners FDD

The Perect Circle

Our Approach Winners FDD

Strategy

What are you trying to achieve, in what timeframe, with what resources?

Our Approach Winners FDD

Data

You must focus only on the data that supports your strategy. This is NOT big data.

Our Approach Winners FDD

Technology

The enabler not the driver – start with what you want to achieve then scope the technology that you need.

Our Approach Winners FDD

Process

We need robust and systematic processes that are applied, documented, and consistently improved to ensure they support our objectives.

Our Approach Winners FDD

Culture

If you do what you’ve always done, you’ll get what you’ve always got. You need a cross-organisational awareness, understanding and acceptance of your strategy.