There are two factors in 2018 and beyond that dictate success in sport business – one is something that has always been and will continue to be essential – Talent. The other is data – not just the numbers but the insight and intellect of the talent generating the data, working with the data and making decisions based upon that data. Fiona Green’s Winning with Data – CRM and Analytics for the Business of Sports – describes what talent plus date equals – namely sport business intelligence.

Dr. William A. “Bill” Sutton, Professor of Marketing and Founding Director of the Vinik Graduate Sport Business Program, University of South Florida. Principal, Bill Sutton & Associates

Data driven marketing

Changes In Customer Behaviour

Have you ever been in a conversation, right in the middle of a sentence, when the person you’re talking to looks at their phone, scrolling to see their latest notifications and messages? And what about those smartwatch users who think they’re being discreet, just looking at the time, but their lingering glance lets you know they’re reading an email.

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