This book is a must-read, not only for sports governing bodies and clubs, but for anyone operating in the sponsorship and sports industries. Not only does Fiona Green demystify CRM, she sets out so clearly how it can and must become the central platform to any sports business. ‘Winning with Data’ is one of those books that I will remember reading and thinking “that explained CRM and showed me, not only the importance of using it to equip and improve a business, but how to do so.”

Karen Earl, Karen Earl Sponsorship and Synergy (1984 – 2012) Chairman European Sponsorship Association (2007 – 2017)

Data driven marketing

THE GENERAL DATA PROTECTION REGULATION IN 2021

We’ve got our policies in place, we’ve got a handle on where our data is, who has access to it, what quantities we have, and how we’re using it. We’ve documented our processes so should there be a data breach, a customer wants to know what data we have on them, or a fan wants us to know why we’re emailing them, we can deal with the situation with confidence.

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